Customer Support Representative

Job Summary:

As a Customer Support Representative, you will be the first point of contact for our customers, addressing their questions, resolving any issues, and ensuring they are satisfied with our products and services. You will play a vital role in building strong customer relationships and maintaining the brand’s reputation for excellence.

Key Responsibilities:

• Handle customer inquiries via email, phone, and live chat in a professional and timely manner.
• Provide product information, recommendations, and support to customers based on their skincare needs.
• Resolve customer complaints, process returns, and manage refunds in line with company policies.
• Collaborate with the fulfillment team to track orders and ensure on-time delivery.
• Keep customer records updated in the CRM system.
• Monitor customer feedback and report any recurring issues to the management team.
• Stay informed on new product launches, company policies, and promotions to assist customers effectively.
• Assist in managing customer loyalty programs and promotional campaigns.